Find quick answers to your questions. Explore our Q&A section for solutions, tips, and insights to help you navigate and make the most of our platform.

Q1. What payment methods do you offer?

We only offer recurring credit card payments, allowing customers to subscribe to our website software services on a monthly or yearly basis.

Q2. Does your service support other languages?

Currently, our website software services only support English. Please ensure that your team has basic English reading and usage skills.

Q3. How do I cancel my subscription?

If you need to cancel your subscription, please cancel your order directly in the system. The system will automatically calculate your subscription's expiration date, and the service will stop after the subscription period ends.

Q4. How do I pay and start using the service?

You can pay using a credit card. After the payment is completed, our system will automatically set up your website, with no need to download any software.

Q5. How can consumers view purchased courses?

Currently, our services do not include a course feature. If you need to manage or distribute courses, consider using a third-party platform.

Q6. Do you offer refunds for the service?

Once payment is completed and the subscription service is activated, you may request a full, unconditional refund within 7 days of purchase. The refund will be processed within 30 business days. Requesting a refund will also result in the cancellation of your subscription, and the subscription period will expire 7 days after activation.

Q7. What should I do if I encounter technical issues?

If you encounter any technical issues, you can contact us through our online support system, and we will provide assistance as soon as possible.

Q8. Is my credit card information secure?

Our payment system uses the latest encryption technology to protect your credit card information, ensuring the security of your transactions.

Q9. How can I upgrade or downgrade my subscription plan?

Due to system design limitations, downgrading subscriptions is not possible. We apologize for any inconvenience.

Q10. Will my subscription renew automatically?

Yes, your subscription will renew automatically until you choose to cancel it.

Q11. Do you offer website security protection?

Our services include basic SSL certificates and security monitoring to ensure your website's data is secure. If you have additional needs, you can choose advanced security protection plans.

Q12. Subscription Purchase Process

1. Choose website type (Brand Image Website / E-commerce Website)
2. Select website color scheme
3. Select the industry your brand operates in
4. Enter company name and company introduction
5. Make payment via credit card
6. Website framework is automatically generated and launched
7. You can access and modify brand images and text content at any time